Frequently Asked Questions

Where can I purchase a Gift Card?
You can purchase a Gift Card from any of our Number One Shoes Limited retail stores.

What are the minimum and maximum values for a Gift Card?
The minimum value is $20 and the maximum value is $250. Within these limits, you can choose any value.

How can I pay for my Gift Card?
You can pay for your Gift Card at any Number One Shoes retail stores when you choose your Gift Card with a credit card, debit card or cash. You will not be able to use cheques or another Gift Card.

Can I give my Gift Card to someone else?
You can use your Gift Card yourself, or give it to someone else. The Number One Shoes Limited Gift Card is an ideal gift for any occasion.

Can I use my Gift Card as soon as I receive it?
Yes. Your Gift Card will be activated at the time of purchase.

Where can I use my Gift Card?
Your Gift Card is redeemable for merchandise sold by Number One Shoes Limited, and can be used for purchases in our retail stores. However, the Card is only valid in New Zealand.

Can I use a Gift Card and another method of payment to pay for my order?
Yes. If you wish to use your Gift Card to purchase merchandise at a price exceeding the value remaining on your Gift Card, you must pay the excess using another payment method. The available payment methods are the same as for purchasing a Gift Card. If the price is less than the value remaining on your Gift Card, the balance will remain on your Card for use on another occasion.

Can I return merchandise purchased using my Gift Card?
Our usual returns policy will apply to purchases using your Gift Card. Please note that, where you have used both a Gift Card and another payment method in a single transaction, any refund will be applied to the Gift Card first. For example, if you purchase merchandise for $200, using a $75 Gift Card and charging the balance to a credit card, and subsequently return merchandise for $100, $75 will be credited back to your Gift Card and $25 to your credit card. If the merchandise is faulty, we will meet our obligations under the Consumer Guarantees Act 1993.

Can I redeem my Gift Card for cash?
No. Your Gift Card can only be used for merchandise sold by Number One Shoes Limited. It is not returnable or redeemable for cash, and cannot be used towards the purchase of another Gift Card.

Can I check my Gift Card balance?

Yes. You can check your Gift Card balance, expiry date and transaction history by clicking on the CHECK GIFT CARD BALANCE link above.

 

To check by SMS just txt the word NO1BAL then a space, then your 16 digit Gift Card number (exclude any spaces/hyphens) followed by a space and your 4 digit Access Number to 8810. TXT enquiries will incur a charge of $0.50.

 

For example:   NO1BAL 1234567890123456 1234

Can I top up the balance on my Gift Card?
No, not currently.

Does my Gift Card have an expiry date?
Yes. Your Gift Card expires 12 months from the day of purchase or, if relevant, its last top up. Any unused balance remaining on your Gift Card at expiry will not be refunded or credited by us.

What happens if my Gift Card is lost, stolen or damaged?
Unfortunately, your Gift Card cannot be replaced, and we are not responsible for any Card that is lost, stolen or damaged. Similarly, we will not be responsible for unauthorised use of your Card. If you are returning or have returned merchandise originally purchased, wholly or partly, by Gift Card, and the original Gift Card is lost or stolen, please contact our support office.

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