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Alert Level 2 Update

12 May, 2020

We are excited to have you all back in our stores. Please note a few important guidelines for in-store shopping at Alert Level 2:

Some store hours have changed

Before heading to your local store, please check the current store hours HERE

We will be practicing social distancing

Please stay at least 2 metres from other customers & staff. To ensure this is manageable, we will have a maximum number of customers allowed into each store at one time and will have checkout lines clearly marked.

Hygiene and cleaning protocols

High touch areas will be sanitised often throughout the day. We ask that you please take the same initiative. Ensure your hands are clean & you are feeling 100% well before visiting our stores.

Contact Tracing

The government have updated their COVID-19 guidelines to advise that retail businesses are not required to keep contact tracing records. Therefore you will not be required to register when visiting one of our stores. We support any customers who wish to maintain their own records of contact with other people or businesses.

Click & Collect will not be available

To help us ensure social distancing with a maximum limit of customers at one time, we feel Courier Post’s contactless delivery is still the best option for our online orders. We will review this regularly and update you on any changes.

Shoe-fitting services will not be available

To abide by social distancing regulations, we are currently unable to physically assist you with shoe fittings. Our staff will still be on hand to offer help & advice from a safe 2-metre distance.

We appreciate your understanding during this time and look forward to seeing you again in store. From The Number One Shoes Customer Care Team.

Socks & Hosiery

We encourage you to bring your own socks or hosiery for trying on shoes. This is not mandatory, just another way to help all customers, including yourself, feel comfortable and safe.

We appreciate your understanding during this time and look forward to seeing you again in store.

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