Frequently asked questions

  • Yes! All stores are now open to customers and operating safely under Government Protocols.

    We care about keeping our customers and employees safe. Before visiting our stores please check out our safety guidelines below.

    Masks
    We ask that you please wear a mask or face covering when you visit our stores and follow all instructions provided at the store entrance.

    Scan In & Social Distancing
    You will need to scan the COVID QR code on arrival and wherever possible maintain a 2 metre distance from staff and other customers.

    No Fitting
    To help us all keep our distance, unfortunately, we are currently unable to provide a fitting service. Staff will do their best to assist you in other ways with this.

    Cashless (Red Setting Only)
    We are super appreciative of your support and choosing to shop local but please know that we can only accept cashless payments at this time.

    Vaccine Passes
    Please note that vaccine passes are currently not required to visit or shop in our store

  • All stores are now open to customers and operating safely under Alert Level Government Protocol.

    We care about keeping our customers and employees safe. Before visiting our stores please check out our safety guidelines below.

    Masks
    We ask that you please wear a mask or face covering when you visit our stores and follow all instructions provided at the store entrance.

    Scan In & Social Distancing
    You will need to scan the COVID QR code on arrival and wherever possible maintain a 2 metre distance from staff and other customers.

    No Fitting
    To help us all keep our distance, unfortunately, we are currently unable to provide a fitting service. Staff will do their best to assist you in other ways with this.

    Vaccine Passes
    Please note that vaccine passes are currently not required to visit or shop in our stores.

  • All stores are now open to customers and operating safely under Alert Level Government Protocol.

    We care about keeping our customers and employees safe. Before visiting our stores please check out our safety guidelines below.

    Masks
    We ask that you please wear a mask or face covering when you visit our stores and follow all instructions provided at the store entrance.

    Scan In & Social Distancing
    You will need to scan the COVID QR code on arrival and wherever possible maintain a 2 metre distance from staff and other customers.

    No Fitting
    To help us all keep our distance, unfortunately, we are currently unable to provide a fitting service. Staff will do their best to assist you in other ways with this.

    Cashless (Red Level Only)
    We are super appreciative of your support and choosing to shop local but please know that we can only accept cashless payments at this time.

    Vaccine Passes
    Please note that vaccine passes are currently not required to visit or shop in our stores.

  • Yes, all stores (apart from Hannahs Mt Wellington) are available for Click & Collect while the Traffic Light System is in place.

  • Due to continued Courier demand within Auckland and Hamilton, delivery is taking longer than usual.

    While we are maintaining prompt processing and dispatching, Courier Post are still experiencing delays within their courier network. These delays are around 5 working days for Auckland and 1-2 working days for the rest of the country.

    Deliveries will be made by Courier Post using their tracked, contactless delivery services.

    We appreciate your patience and support.