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Frequently asked questions

  • New Zealand Delivery Orders: We charge a non-refundable delivery fee of $7.50 for orders under $75 and offer free shipping on orders over $75.

    Australian Delivery Orders: We charge a non-refundable delivery fee of $20.00 for orders under $150 and offer free shipping on orders over $150.

    New Zealand Same Day Click & Collect Orders: FREE

    New Zealand Collect In Store (1-3 Days) Orders: If stock is not in your chosen store, we will ship your shoes to your chosen store (1-3 business days). We charge a non-refundable delivery fee of $7.50 or is FREE on orders over $75.

  • We only ship to New Zealand and Australian addresses. Unfortunately we are unable to ship to other countries.

    Please note that the following brands can't be shipped to Australia: Hush Puppies, Clarks, Keds, Steve Madden, Skechers, Julius Marlow, Lynx, New Balance , Capezio, Capezio Comfort, Head Over Heels, Soprano and Sopranos Wide Fit.

  • All orders are sent by NZ Posts courier service. NZ Post will deliver during regular business hours, Monday to Friday, excluding public holidays.

    To ensure you receive your items as fast as possible, orders are sometimes sent in multiple packages from different locations. This means that from time to time you will receive a package with only some of the items you ordered. Don’t worry – the rest of your order will be processed and dispatched shortly after.

    Updates, package details and tracking links will be sent to you via email.

  • No signatures are not required but we do highly recommend that someone be at the delivery address to accept the parcel to ensure safe delivery.

  • Most orders can be expected to take 1-3 business days to process and ship. This is counted from the first business day following the day that you placed your order. Rural addresses may take longer so allow for 3-5 business days.

    Processing: Orders usually take 1-2 business days to process before it's shipped.

    Shipping: NZ Post will then deliver orders in 1-3 business days after shipment. Rural addresses can add 1-3 days to the delivery time.

    To ensure you receive your items as fast as possible, orders are sometimes sent in multiple packages from different locations. This means that from time to time you will receive a package with only some of the items you ordered. Don’t worry – the rest of your order will be processed and dispatched shortly after.

    Updates, package details and tracking links will be sent to you via email. If for any reason we feel that your order may end up delayed you will be contacted via email during the delivery period to keep you updated.