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Frequently asked questions

How do I search for a product?

You can search for a product using the search bar located on the top right hand corner of the homepage, by using the item menu search tabs or by browsing categories. You can also use filter function when browsing product (located on the left hand side of the page) to view items by size, colour, price and more.

The item I want is out of stock. Will you be getting more stock?

We understand how frustrating it can be to miss out on something you really want, so if the item you’re after is out of stock, please contact us on customer.service@numberoneshoes.co.nz or 0800 661 7463 with the product name, colour and shoe size required and we’ll do our best to locate the item for you.

Where are the size guides?

If you need to know what size your feet are before making a purchase, please consult our shoe size tool, found here. All women’s sizes are measured in US sizes and men’s and kids’ are measured in UK sizes.

Do you stock extra-large and extra small shoes?

Our shoe size range can be found under Shoe Size Guide. You can also search for wide-fitting shoes using our search filter on the left hand side of product pages and selected Wide-fit under Fit.

Where can I find out more information about approved school shoes for my child’s school uniform?

Please contact your local store for local school uniform requirements. You can find your local store using our Store Finder.