Frequently asked questions

  • As part of our mission to bring variety of style and value to New Zealand, certain promotions will run across all three brands, so you can shop freely and reap the rewards! Other promotions may be restricted to a particular brand. Either way, this will be made clear in our advertising and T&Cs.

  • We often run great deals across multiple products. For example, “2nd Pair Half Price” or “2nd Pair $25”. With these offers, the discounted pair will always be the item of lesser value. For any multi-buy offer, your discount will be split proportionately between qualifying items on your order.

    These offers may run across our full range, or be limited by brand. We will always clearly state inclusions and exclusions, in stores and online.

  • We aim to bring you a variety of great offers and deals. Our promotions vary, with terms and duration subject to change. At all times we will advertise our offers clearly, including all Terms, Conditions & Exclusions, in stores and online.

  • Be first in the know by signing up to our emails. This way, you will receive regular comms on the latest trends, product drops, promotions, and even exclusive offers. Plus, new customers will receive a 20% discount code! Discount valid on full price items only. Expires one month from send date. Excludes New Balance, McKinlay, Florsheim, Skechers, rollerskates, safety shoes and safety boots.

  • To be successful in any competition or giveaway, you must meet the following requirements:

    Entry is only open to NZ residents with a current postal address, aged 16 years or over, who must be following the relevant Instagram page (Hannahs and/or Number One Shoes). Entrants between the age of 16-17 (inclusive) must have parent or legal guardian approval to enter.

    Other important information:

    Winners will be contacted via Instagram or email and must claim their prize within one month of receiving communication. No part of this prize is exchangeable or redeemable for cash, or transferable for any other prize. Giveaways are run by Hannahs/Number One Shoes and are in no way associated with Facebook and/or Instagram. Entrants agree to release Facebook and/or Instagram from all liability arising in respect of the giveaway.