Frequently asked questions

  • As part of our mission to bring variety of style and value to New Zealand, certain promotions will run across all three brands, so you can shop freely and reap the rewards! Other promotions may be restricted to a particular brand. Either way, this will be made clear in our advertising and T&Cs.

  • We often run great deals across multiple products. For example, “2nd Pair Half Price” or “2nd Pair $25”. With these offers, the discounted pair will always be the item of lesser value. For any multi-buy offer, your discount will be split proportionately between qualifying items on your order.

    These offers may run across our full range, or be limited by brand. We will always clearly state inclusions and exclusions, in stores and online.

  • We aim to bring you a variety of great offers and deals. Our promotions vary, with terms and duration subject to change. At all times we will advertise our offers clearly, including all Terms, Conditions & Exclusions, in stores and online.

  • Be first in the know by signing up to our emails. This way, you will receive regular comms on the latest trends, product drops, promotions, and even exclusive offers. Plus, new customers will receive a 20% discount code! Discount valid on full price items only. Expires one month from send date. Excludes New Balance, McKinlay, Florsheim, Skechers, Bobux, rollerskates, safety shoes and safety boots.

  • Terms, conditions and details for any social competition or giveaway:

    Entry is only open to NZ residents with a current postal address, aged 16 years or over, who must be following the relevant Instagram page (Hannahs and/or Number One Shoes). Entrants between the age of 16-17 (inclusive) must have parent or legal guardian approval to enter.

    Our regular “Follow To Win” giveaways may vary in scope and prize. The TOTAL monthly prize will always be equal to or more than $200 for Number One Shoes and $500 for Hannahs, either in the form of a voucher or product. You will always need to be following the relevant Instagram page but there may be additional steps to take upon entry (e.g. tagging friends).

    Winners will be contacted via Instagram or email and must claim their prize within one month of receiving communication. No part of this prize is exchangeable or redeemable for cash, or transferable for any other prize. Giveaways are run by Hannahs/Number One Shoes and are in no way associated with Facebook and/or Instagram. Entrants agree to release Facebook and/or Instagram from all liability arising in respect of the giveaway.

    Collab terms & conditions:

    To collab with one of our brands you must be living in New Zealand with a valid postal address, and following the relevant Instagram page.

    How our collabs work: you will receive shoes of your choosing to create awesome content with! You can share this content on your own pages (don't forget to tag us!), and are also required to send us high quality originals, of which we will have full rights of use on our own platforms.

    We look forward to working with you!